As they say, your Customer now has a choice and prefers that by all means!
The saying – “The Customer is always right” has now become a reality. If they prefer banking digitally rather than the brick and mortar banking structures, banks would have to invest in digital infrastructure which also involves robust cyber security technology.
We are experiencing a current trend that has Customers spending more than saving. Hence, banks are now shifting focus from saving niche areas like payment, lending insurance, and investment services. This current cultural shift in the banking scenario certainly has its own challenges. Southern Africa banks now have to address the issue of data protection, cyber security and bringing more people into the financial system. What does it take to be undefeated this time?
Finnovex is here again with our fully-hybrid summit edition in South Africa for the year 2022, which is bringing together all experts of the Banking and Financial Services ecosystem in-person and virtually. So, be the first to witness top-notch and valuable business connections, power-packed panel discussions and insightful presentations, straight to you in-person at JOHANNESBURG, SOUTH AFRICA…as well as your homes or offices.