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While remote or hybrid working practices within contact centers have now become business as usual, many of the challenges posed by the pandemic remain – the preference for digital channels continues to increase, customer demand for complex support remains high and the pressure to reduce costs continue to grow.

In this context, the most successful contact centers will be those who have a small, highly capable team augmented by chatbots, digital channels and effective knowledge management.

Tuesday, July 12, 2022 at 9:00 AM to
Thursday, July 14, 2022 at 6:00 PM