The CX Exchange for Banking, Financial Services and Insurance is back! At a time when the country is going through a cost-of-living crisis and the industry is preparing for Consumer Duty to come into force, it is no doubt an important time for ensuring that CX strategy is evolving in line with updated regulations and changing consumer needs.

At the 2023 edition of the Exchange, join CX leaders from across the industry to discuss, share insights, and benchmark a new era of customer excellence. From promoting financial wellness, to meeting the customer where they want to be met, to securing customer loyalty at a time when brand loyalty is arguably non-existent, don’t miss this annual networking platform that will bring you the tools, connections and inspiration needed for becoming a game-changer within your organisation! Will 2023 be the year of the customer?